Technical Engineer Job Off-Campus drive in Hyderabad on 16th August 2014 @ UNISYS
Job Position : Technical Engineer
Job Category : IT | Service Desk | Customer Support
Walk-In Location : Hyderabad, Andhra Pradesh
Job Location : Hyderabad, Andhra Pradesh
Compensation : 2.25 Lakhs Per Annum + Incentives
# Incentives (Transport + Shift Allowances + Medical + Higher Education Fee)
Qualification – Eligibility Criteria : (Mandatory)
# BE/B.TECH (CSE/ISE/IT/ECE/EEE) – 2013, 2014 Batch
Desired Experience : 0 Years
Role Purpose of Service Desk Engineer :
# To act as a single point of contact (SPOC) for all IT Customers.
# To maximize service availability.
# To restore service whenever possible.
# To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
# Maintain Hosted client services for extended application and client access.
# Create Portable user profiles to enable agility.
# Stateless device deployment to ease support and replacement.
# Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
# Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
# Creation of content for Self-Service Portal Solutions and L0 support
Key Responsibilities/Outcomes :
# Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
# Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
# Typically provides technical support for Internal and External customers.
# Escalates complex problems to higher level of expertise within organization.
# Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Core Competencies :
# Communication skills – written and verbal
# Ability to work in a pressurized environment and able to deliver against a tight timescale.
# Act Independently and be self motivated
# Excellent Problem Solving and Customer Service Skills
# Drive for results
# Attention to Detail
# Customer Focus
Selection Process :
# Screening Rounds,
# Aptitude Test,
# Technical, Operations and HR Round
Please Carry below documents (mandatory) :
# Updated Resume – 2 Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
Note: There are no registration charges. Please carry two resumes and photographs.
Walk-In Date : On 16th August 2014 (Saturday)
Reporting Time : 9.00 AM to 12.30 PM sharp
Walk-In Venue :
Krishna Murthy Institute of Technology and Engineering,
Survey. No. 23 and 39, Edulabad Village, Ghatkesar Mandal,
Ranga Reddy Dist.,
Hyderabad – 501301
Contact Person : Aqhil Syed
Contact Number : +91-40-65144194, +91-9032127277
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