Company Name: Honeywell
Qualification: BE, B.Tech
Experience: 0 – 2 Years
Job Location: Gurgaon
Job Role: Technical Support Associate
# Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
# Meet all the targets laid down as client requirements under all circumstances Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
# Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
# Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
# Seek knowledge sharing sessions with HD/SA for self improvement
# Work closely with immediate supervisor for all performance, learning and development aspects.
# Excellent English Communication Skills
# Able to operate PC based programs in a Windows environment.
# Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
# Takes initiative to lead and supports team members in dealing with change.
# Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
# Maximizes productivity levels while providing world class customer service.
# Displays effective problem solving skills.
# Demonstrates effective use of soft skills listening, probing and questioning.
# Effective communication skills and appropriate usage of the English language/Grammer
# Flexibility to work in shifts (Night)
Honeywell Walkin Details:
Walk-in Date: 16th August 2014
Walk-in Time : 11 AM
Sector 36, Gurgaon.
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