Job Position : Technical Support Associate
Job Designation : Technical Support Manager
Job Category : IT Hardware, Technical Support, Telecom Engineering
Walk-In Location : Gurgaon, Haryana
Work Location(s) : Gurgaon / Noida
Qualification – Eligibility Criteria : (Mandatory)
# Bachelor’s Degree/ Diploma (15 Years + education)
# Any graduates including BE, B Tech (Except IT & CS), MCA
Total Experience : 0 to 2 Years
Job Description :
# Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
# Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.
Skills Required :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc.
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
# Fluency In Communications Skills (both spoken and written)/ soft skills
Shift Required :
# Shifts will be 24×7 in nature and can vary depending on geographies supported
# Bachelor’s Degree
# Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# English: Fluent
Mandatory Documents to be Carried with the Candidates :
# Updated Resume
# Copy of this Job Posting is Mandatory
# Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Aadhar card) – Original
Note: Candidates without meeting given eligibility criteria – Please do NOT apply.
NOTE – WALKIN’S WILL NOT BE HELD ON DECLARED GOVT HOLIDAYS
Walk-In Date(s) : From Monday to Friday
Interview Timings : 12 PM to 4 PM only
IBM India Pvt. Ltd,
Unitech Cyber Park, Tower B, 9th Floor, Sec 39,
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