Job Position : Technical Support Engineer – End User Productivity Services – Service Desk (Voice Process)
Job Designation : IT Service Desk Analyst
Job Category : ITES | IT Hardware
Walk-In Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Qualification – Eligibility Criteria : (Mandatory)
# Graduate Engineer with any stream and Non-Engineering PUC and above
# Excellent verbal and written communication.
# A+ or MSCDT certification
# Willingness and ability to work in shifts (24 x 7).
# Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
# Multitasking and coordination skills
# Team Player.
# Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
# Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
# Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Desired Experience : 0 to 3 Years
Role Purpose of Service Desk Engineer :
# To act as a single point of contact (SPOC) for all IT Customers.
# To maximize service availability.
# To restore service whenever possible.
# To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
# Maintain Hosted client services for extended application and client access.
# Create Portable user profiles to enable agility.
# Stateless device deployment to ease support and replacement.
# Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
# Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
# Creation of content for Self-Service Portal Solutions and L0 support
Key Responsibilities/Outcomes :
# Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
# Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
# Typically provides technical support for Internal and External customers.
# Escalates complex problems to higher level of expertise within organization.
# Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Core Competencies :
# Communication skills – written and verbal
# Ability to work in a pressurized environment and able to deliver against a tight timescale.
# Act Independently and be self motivated
# Excellent Problem Solving and Customer Service Skills
# Drive for results
# Attention to Detail
# Customer Focus
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)
Walk-In Date(s) : From 3rd to 30th September 2014 (Monday to Saturday)
Walk-In Time : 10 AM to 4 PM only
Walk-In Venue :
Unisys Global Services India,
Purva Premier, No. 135/1,
Bangalore – 560025
Landmark: Opp. To Bangalore Club, Near Richmond Circle
Contact Person : Arun Kumar / Denzil Jose
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