Service Desk Anlayst Job Freshers Walk-ins in Bangalore @ Unisys on 4th – 6th September 2014
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients.
We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Website : www.unisys.com
Job Role : Service Desk Anlayst
Eligibility : Any Graduate
Experience : 0 – 3 Years
Job Location : Bangalore
Walk-In Date : 4th – 6th September 2014
Walk-In Time : 10:00 AM – 04:00 PM
# To act as a single point of contact (SPOC) for all IT Customers.
# To maximize service availability.
# To restore service whenever possible.
# To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
# Maintain Hosted client services for extended application and client access.
# Create Portable user profiles to enable agility.
# Stateless device deployment to ease support and replacement.
# Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time.
# Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
# Creation of content for Self-Service Portal Solutions and L0 support.
# Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
# Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
# Typically provides technical support for Internal and External customers.
# Escalates complex problems to higher level of expertise within organization.
# Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Unisys Global Services India.,
Purva Premier, No. 135/1,
Residency Road, Bangalore 560025.
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