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Tech Support Engineer Jobs @ CipherCloud India on 6th September 2014 @ Hyderabad

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Job Position : Jr Tech Support/Consultant

Job Designation : Technical Support Engineer

Job Category : Tech Support

Walk-In Location : Hyderabad, Andhra Pradesh

Job Location : Hyderabad, Andhra Pradesh

Qualification – Eligibility Criteria : (Mandatory)
# Bachelors Degree is a must

Desired Experience : 0 to 2 Years

Responsibilities for Tech Support :

# Key hands-on and customer-facing role in the professional services group who will be responsible for CipherCloud solution support at customer sites remotely
# Demonstrated capabilities in leading basic support activities like incident logging, initial troubleshooting, doing root cause analysis, updating knowledge base, logging updates, interacting internal, external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures.
# Closely interact with enterprise customers in leading technical support of CipherCloud product issues

Responsibilities for Tech Consultants :

# Jr Tech Consultant is a key hands-on and customer-facing role in the Professional Services group.
# Technical Consultant would generally do the following:
# Proof of Concept: Deploy/Configure the product for potential customer
# Deployment: Individual will be responsible for the configuration and deployment of CipherCloud data protection and privacy solutions at customer sites remotely
# Issue Resolution: Work with various technical teams and resolve issues during deployment
# Other responsibilities include: incident logging, root cause analysis, updating knowledge base, interacting with internal and external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures.

Desired Skills for both Tech Support and Tech Consultant Engineer :

# Excellent knowledge on LINUX/UNIX
# Hands-on experience in LINUX/UNIX is an advantage
# Red Hat certification preferred for Tech Support role
# Excellent English Communication Skills. Both written and verbal
# Bachelors Degree is a must

Please Carry below documents (mandatory) :

# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria – Please do NOT apply.

Walk-In Date : On 6th September 2014 (Saturday)

Walk-In Time : 10:00 AM to 2:00 PM only

Walk-In Venue :

CipherCloud India Private Limited,
Unit No:04-01,4th floor, Block – 2,
Cyberpearl Hitech City,
HYDERABAD
Andhra Pradesh

Contact Person : Santhi
Contact Number : +91-40-47485518

 

 

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