Home » Freshers Jobs » UNISYS INDIA invites Off-Campus drive for Support Engineer Jobs on 12th September 2014 @ Hyderabad

UNISYS INDIA invites Off-Campus drive for Support Engineer Jobs on 12th September 2014 @ Hyderabad

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Company: UNISYS INDIA

Job Position : Support Engineer

Job Category : IT | Software

Walk-In Location : Hyderabad, Andhra Pradesh

Job Location : Hyderabad, Andhra Pradesh

Compensation : Best in industry + Incentives
# Incentives (Transport + Shift Allowances + Medical + Higher Education Fee)

Qualification – Eligibility Criteria : (Mandatory)
# 2012, 2013, 2014 Batch Graduates, BE/B.Tech, BA, B.Sc, B.Com, MBA, MCA

Desired Experience : 0 Years

Role Purpose of Service Desk Engineer :

# To act as a single point of contact (SPOC) for all IT Customers.
# To maximize service availability.
# To restore service whenever possible.
# To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
# Maintain Hosted client services for extended application and client access.
# Create Portable user profiles to enable agility.
# Stateless device deployment to ease support and replacement.
# Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
# Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
# Creation of content for Self-Service Portal Solutions and L0 support

Key Responsibilities/Outcomes :

# Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
# Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
# Typically provides technical support for Internal and External customers.
# Escalates complex problems to higher level of expertise within organization.
# Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Core Competencies :

# Communication skills – written and verbal
# Ability to work in a pressurized environment and able to deliver against a tight timescale.
# Act Independently and be self motivated
# Excellent Problem Solving and Customer Service Skills
# Drive for results
# Attention to Detail
# Customer Focus

Selection Process :

# Screening Rounds,
# Aptitude Test,
# Technical, Operations and HR Round

Please Carry below documents (mandatory) :
# Updated Resume – Multiple Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
# A valid ID Proof

Note: There are no registration charges. Please carry two resumes and photographs.

Walk-In Date : On 12th September 2014 (Friday)

Reporting Time : 9:00 AM to 12:30 PM only

Walk-In Venue :

Guru Nanak Engineering College,
Khanapur Village, Manchal Mandal Ibrahimpatnam,
Hyderabad – 501506

Contact Person : Aqhil Syed
Contact Number : +91-40-65144194

 

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