Home » Freshers Jobs » Off-Campus drive for Support Engineer Jobs @ UNISYS India on 19th September 2014

Off-Campus drive for Support Engineer Jobs @ UNISYS India on 19th September 2014

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 Company: UNISYS INDIA

About Company:

Unisys Corporation is an American global information technology company based in Blue Bell, Pennsylvania, that provides a portfolio of IT services, software, and technology.

Unisys has a long history in the technology industry. The company traces its roots back to the founding of American Arithmometer Company (later Burroughs Corporation) in 1886 and the Sperry Gyroscope Company in 1910. Unisys predecessor companies also include the Eckert-Mauchly Computer Corporation, which developed the world’s first commercial digital computers, the BINAC, and the UNIVAC.

Job Position : Support Engineer

Job Category : IT | Software

Walk-In Location : Hyderabad, Andhra Pradesh

Job Location : Hyderabad, Andhra Pradesh

Compensation : Best in industry + Incentives
# Incentives (Transport + Shift Allowances + Medical + Higher Education Fee)

Qualification – Eligibility Criteria : (Mandatory)
# 2012, 2013, 2014 Batch Graduates, BE/B.Tech, BA, B.Sc, B.Com, MBA, MCA

Desired Experience : 0 Years

Role Purpose of Service Desk Engineer :
# To act as a single point of contact (SPOC) for all IT Customers.
# To maximize service availability.
# To restore service whenever possible.
# To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
# Maintain Hosted client services for extended application and client access.
# Create Portable user profiles to enable agility.
# Stateless device deployment to ease support and replacement.
# Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
# Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
# Creation of content for Self-Service Portal Solutions and L0 support

Key Responsibilities/Outcomes :
# Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
# Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
# Typically provides technical support for Internal and External customers.
# Escalates complex problems to higher level of expertise within organization.
# Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Core Competencies :
# Communication skills – written and verbal
# Ability to work in a pressurized environment and able to deliver against a tight timescale.
# Act Independently and be self motivated
# Excellent Problem Solving and Customer Service Skills
# Drive for results
# Attention to Detail
# Customer Focus

Selection Process :
# Screening Rounds,
# Aptitude Test,
# Technical, Operations and HR Round

Please Carry below documents (mandatory) :
# Updated Resume – Multiple Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
# A valid ID Proof

Note: There are no registration charges. Please carry two resumes and photographs.

Walk-In Date : On 19th September 2014 (Friday)

Reporting Time : 9:00 AM to 12:30 PM only

Walk-In Venue :

Sridevi Women’s Engineering College,
Vattinagulapally, Near Gandipet,
Hyderabad – 500075

Contact Person : Aqhil Syed
Contact Number : +91-40-65144194

 

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