Company: Mphasis (An HP Company)
Mphasis is a Bangalore based IT services company majority owned by Hewlett-Packard. The company provides infrastructure technology and applications outsourcing services, as well as architecture, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. MphasiS is ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011 with more than 40,000 employees  as of 2012. In February 2014 the Mphasis Company changed its logo and the Brand Name as Mphasis Unleash the Next as it seeks to boost business other than from parent Hewlett-Packard, currently its largest client. The 5th Feb 2014’s announcement “in no way changes the shareholding of HP which is 60.5%, it is about Mphasis being more relevant to customers, including HP,” Ayyar told reporters in Bangalore.
Job Position : Advisor Support
Job Category : IT | Support
Walk-In Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Compensation : 2-3 Lakhs
Qualification – Eligibility Criteria : (Mandatory)
# 2012, 2013, 2014 Batch Graduates, BE/B.Tech, BA, B.Sc, B.Com, MBA, MCA
Desired Experience : Freshers / Experienced
Principal Accountabilities (Key Result Areas) :
# Handling incoming Calls
# Providing resolution to Customers on queries related to billing cycle and order status.
# Ensure that the required Service Level Agreements (SLA’s) are met.
# Participate in coachings, reviews and training assessments and personnel in conjunction with department managers.
Standards for Measuring Success :
# Customer Satisfaction
# Meeting required average handle time
# Quality scores.
Key Skills :
# Excellent Communication skills
# Language 1 – English Proficiency Level- Excellent
# Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriateness.
# Handles complex detailed argumentation well.
# Language 2 – Kannada/ Tamil/ Telugu/ Malayalam Proficiency level – High
# Ability to work under extreme pressure
# Use of call center terms and vocabulary.
Please Carry below documents (mandatory) :
# Updated Resume – Multiple Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
Note: There are no registration charges. Please carry two resumes and photographs.
Walk-In Date : On 19th September 2014 (Friday)
Reporting Time : 9:00 AM to 12:30 PM only
Walk-In Venue :
A P S College Of Engineering,
NH 209 – 26 KMS, Kanakapura Rd,
Bangalore – 560082
Contact Person : Aqhil Syed / Fatima
Contact Number : +91-40-65144194
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