Company Name: HCL Comnet
Qualification: B.Sc/Any Graduate/Diploma
Experience: 1 – 3 years
Job Location: Bangalore
Job Role: Technical Analyst/ Sr. Technical Analyst
# Business to Business Technical Support Profile
# Global Support (Should have experience in handling calls with global clients/customers)
# Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
# Route problems to internal 2nd and 3rd level IT support staff.
# Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
# Administer and provide User account provisioning.
# Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
# Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
# Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
# Perform user account management activities
# Escalate complex problem to appropriate support specialists
# Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,presentation graphics, database management systems, electronic mail, and communications)
# Troubleshoot client software and basic network connectivity problems
# Identify, evaluate and prioritize customer problems and complaints
# May train users and operators on a limited basis and/or may write training procedures
# Participate in on-going training and departmental development
# Routine maintenance updates with other IT staff and business units
# Provide all required documentation including standards, configurations and diagrams
# Provide knowledge transfer of EUC operations
# Total: 3-4 years of University education post High school (B.Sc./Any Graduate or Diploma(10+3/12+2))
# Bachelors / Masters / Equivalent
HCL Walkin Details:
Walk-in Date: 24th to 28th September 2014
Interview Timings: 10 AM – 4 PM
HCL Comnet Systems and Services Ltd.
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore 560 100
Contact Person : Venkatraju
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