Company : XL Dynamics
XL Dynamics Inc., India conforms to international standards to foster an efficient and contemporary work environment. XL Dynamics Inc., India is a customized blend of onshore and offshore capabilities. These are tailored and coordinated to meet clients’ specific business goals while ensuring that the right resources and skills are available at desired locations. XL Dynamics Inc.’ implementation and delivery model leverages capacity, capabilities, and competencies across geographies to achieve optimal customer satisfaction
Website : www.xldynamics.com
Job Role : IT Support Engineer
Eligibility : BE/BTech/ME/MTech
Experience : 0 – 3 Years
Job Location : Navi Mumbai
Walk-In Date : 27th September 2014
Walk-In Time : 12:00 PM – 01:00 PM
# Receive and record technical and/or application support calls from end users.
# Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable time frame.
# Manage service requests, software installations, new computer setups, upgrades, etc.
# Support the following technologies: Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.
# Ability to work independently and in a team environment.
# Ability to communicate well with internal and external contacts.
# Provide first level IT support to the users in USA office.
# Manage IT helpdesk by providing solution from a remote location or by accessing the user”s desktop.
# Troubleshoot Network related issues.
# Troubleshoot Login and domain related issues.
# Troubleshoot Operating System and general Software related issues.
# Record escalations from employees and notify the IT head on any operational escalations and complaints.
Allied digital house,
Building A4, Sector – 1,
Millennium Business Park,
Mahape, Navi Mumbai – 400701.
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