Company : Honeywell
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges linked to global macrotrends such as energy efficiency, clean energy generation, safety and security, globalization and customer productivity. With approximately 132,000 employees worldwide, including more than 22,000 Technical Support Associates and scientists, we have an unrelenting focus on performance, quality, delivery, value and technology.
Website : www.honeywell.com
Job Role : Technical Support Associate
Eligibility : BE/BTech
Experience : 0 – 1 Year
Job Location : Gurgaon
Walk-In Date : 11th October 2014
Walk-In Time : 11:00 AM – 02:00 PM
# Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
# Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
# Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
# Seek feedback from immediate supervisors via 1-O-1 or metrics discussion.
# Seek knowledge sharing sessions with HD/SA for self improvement.
# Work closely with immediate supervisor for all performance, learning and development aspects.
# Excellent command over spoken English.
# Basic knowledge of electronics.
# Working knowledge of computer and internet.
5th Floor, Unitech Trade Centre,
Sector 43, Opposite Park Plaza Hotel,
Walking Distance from Huda City Metro Station,
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