Company : Mphasis
Mphasis consistently delivers global Infrastructure Technology Outsourcing, Applications Services Outsourcing and Business Process Outsourcing services through a combination of technology know-how, domain and process expertise.Mphasis brings to their clients a credible and experienced global leadership team driving service delivery through the next generation global delivery model.We service clients in Financial Services & Insurance, Manufacturing, Healthcare, Communications, Media & Entertainment, Government, Transportation & Logistics, and Consumer & Retail industries worldwide.
Website : www.mphasis.com
Job Role : Advisor
Eligibility : BE/BTech/BA/BSc/BCom/MBA/MCA
Experience : Freshers/Exp
Job Location : Bangalore
Venue Location : Hyderabad
Event Date : 17th October 2014
Event Time : 09:00 AM – 12:30 PM
Principal Accountabilities (Key Result Areas):
# Handling incoming Calls.
# Providing resolution to Customers on queries related to billing cycle and order status.
# Ensure that the required Service Level Agreements (SLA’s) are met.
# Participate in coaching’s, reviews and training assessments & personnel in conjunction with department managers.
Standards for Measuring Success:
# Customer Satisfaction.
# Meeting required average handle time.
# Quality scores.
# Excellent Communication skills.
# Language 1 – English Proficiency Level- Excellent 3. Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well.
# Language 2 – Kannada/ Tamil/ Telugu/ Malayalam Proficiency level- High.
# Ability to work under extreme pressure.
# Use of call center terms and vocabulary.
Documents to Carry:
# Two copies of resume.
# One passport size photograph.
# There are no registration charges .
# Please carry two resumes and photographs.
# Kindly refer this job to your friends.
Ellenki College of Engineering and Technology,
Inside Beeramguda Arch, Patelguda Road,
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