Company : Capita India Pvt. Ltd
We are the UK”s leading business process outsourcing (BPO) and we are the UK”s leading business process outsourcing (BPO) and professional services company. We deliver back office administration and front office customer contact services to private and public sector organisations across the UK & Ireland. Our India business was set up in 2004 and we now have 6 offices across 4 cities – Mumbai, Pune, Bengaluru and Gurgaon.
Website : www.capita.co.uk
Job Role : Executive
Eligibility : Any Graduate
Experience : 0 – 4 Years
Job Location : Mumbai
Walk-In Date : 17th – 23rd October 2014
Walk-In Time : 10:00 AM
# Publish periodic (daily / weekly / monthly) MI reports, with ad-hoc reporting as and when required.
# Maintain accuracy & timeliness at all times.
# Enable tactical planning (balancing performance maximization and best results on SLAs, resource requirements) for assigned business units through real time planning methodologies.
# Undertake regular variance analysis between actual performance and target levels to identify areas of improvement.
# Forecast customer service requirements and operational performance for assigned processes, undertake data mining exercises and support business owners on forecasted hotspots.
# Devise reporting that helps build a strong Business MI model.
Complex Plant number 6,
Opposite vikrola Depot,
Mumbai, Maharashtra, India.
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