Company : Dell
For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Website : www.dell.com
Job Role : Technical Support Process
Eligibility : Any Graduate
Experience : 0 – 5 Years
Job Location : Hyderabad
Walk-In Date : 28th October – 4th November 2014
Walk-In Time : 11:00 AM
# Responds to customer technical problems/issues related to hardware, software and networking via E mail/chat and phone.
# Owns customer issues from beginning to resolution (handles in place).
# Assists customers by diagnosing problems and providing resolutions for technical and service issues.
# Uses troubleshooting techniques and tools to identify products that are defective and follows.
# Guidelines in issuing service calls/contacts.
# Advises/educates customers within procedural guidelines to ensure a complete solution to their Technical or service questions.
# Recreates, identifies and provides input on unique or recurring customer problems.
# Remains knowledgeable of Dells product line, current industry products and technologies.
# Focuses on delivering a positive customer experience according to Dell standards.
# Monitors and tracks issues to ensure accurate resolution.
# Should be open to work in night shifts in a 24×7 environment.
# Should have excellent communication skills in English.
Plot No 42, Hitech City Layout,
Madhapur, Hyderabad – 500081.
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