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BE/BTech Freshers IT Jobs in Bangalore @ Ericsson for Support Engineer Jobs

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Company : Ericsson

Company Profile:

Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges. We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.

Website : www.ericsson.com

Job Role : Support Engineer

Eligibility : BE/BTech

Experience : Freshers

Job Location : Bangalore

Job Responsibilities:

# Customer Issue handling.
# Handling of proactive support.
# Software Update Management (SUM) handling.
# Knowledge Management Tool (KCS) Coaching.
# Remote Service Gateway (RSG) Coaching.

Core Competences:

# Negotiation & Argumentation skills.
# Administrative Skills.
# Planning & Organizing skills.
# Problem solving & strategic thinking.
# Presentation & communication skills.
# Software support.
# Network level competence.
# Delivering Results & Meeting Customer Expectations.
# Analyzing.
# Presenting & Communicating Information.
# Applying Expertise & Technology.
# Planning & organizing.
# Working with People.

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