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Freshers BPO Jobs in Uttar Pradesh @ HCL for Software Developer Jobs on 1st November 2014

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Company: HCL

About Company:

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage startups, the HCL enterprise currently comprises of three companies in India – HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.

Website: www.hcl.com

Job Position : Trainee

Job Designation : Software Developer

Job Category : IT | Software

Walk-In Location : Ghaziabad, Uttar Pradesh

Job Location : Noida, Uttar Pradesh

CTC : 1.80 LPA

Qualification – Eligibility Criteria : (Mandatory)
# 2013/2014 BE / B.Tech / BCA / B.Sc Physics, IT
# 50% throughout in academics
# No standing arrears
# Willing to relocate anywhere in India/Abroad
# Willing to sign the bond as applicable
# Willing to work in 24*7 environment

Desired Experience : 0 Years

Job Description :

# Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
# Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
# Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
# Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
# Administer and provide User account provisioning & activities
# Assign work orders / incidents to appropriate support teams and follow up until closure.
# Route problems to internal 2nd and 3rd level IT support staff
# Escalate complex problem to appropriate support specialists
# Routine maintenance updates with other IT staff and business units
# Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
# Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
# Identify, evaluate and prioritize customer problems and escalations
# Participate in on-going training and departmental development
# Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria – Please do NOT apply.

Walk-In Date : On 1st November 2014 (Saturday)

Walk-In Time : 9 AM to 10 AM only

Walk-In Venue :

ABES Institute of Technology
19th KM Stone, NH-24, Vijay Nagar,
Ghaziabad

 

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