Off-Campus drive for BE/BTech 2014 Passout Freshers @ MICROLAND for Service Desk Support Executive Jobs on 3rd November 2014

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Job Position : Service Desk Support Executive

Job Role : Manage the service desk

Job Category : IT | Support | Service Desk | Hardware | Networking

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Compensation : Rs 2.00 LPA

Job Shift : Rotational Shift

Joining Time : immediate

Qualification – Eligibility Criteria : (Mandatory)
# BE / B.TECH – 2014 batch Only
# Branch – CSE / ISE / ECE / EEE / IT / Telecom.
# Percentage – ANY

Desired Experience : 0 Years

Mandatory Skills :

# Good communication / Basic computer hardware / networking knowledge, MS office.

Technologies (Good to have) :

# Basics of Networking and Microsoft OS/Office Automation products skills

Skills expected :

# Good Communication competency – be able to express the problem to the stake holders, seek help, Escalate and demand support
# Knowledge of using Service desk tool
# To be able to get work done and persistent follow up till logical closure of issues
# MS office skills and computer operations, terminologies of IT environment
# ITIL Process and quality awareness
# To have keen interest in working/supporting/managing Help desk function
# Understanding users needs and converting them into service activity

Responsibilities :

# Service Desk management role which will involve receiving in bound calls, making out bound calls, managing email box interacting with clients / users through chat services.
# Handling users and key users
# Review and follow up on action items till logical closure
# Managing process documents, monitoring process continuity in a given responsibility, managing data, working on analytics

Selection Process :

# Written, GD and Technical / HR

Please Carry below documents (mandatory) :
# Updated Resume – Multiple Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card

Walk-In Date : On 3rd November 2014 (Monday)

Reporting Time : 8.30 AM sharp

Walk-In Venue :

Sri Venkateshwara College of Engineering,
NH-7, Vidya Nagar Cross, OFF – International Airport Road, After Yelahanka – 7 KMS towards Airport,
Landmark: After Yelahanka AIRFORCE STATION, Reach VIDYANAGAR junction, Take a RIGHT turn to reach SVCE campus.
Route: After YELAHANKA Airforce station, reach Hunasamaranahalli bus stop; All buses moving towards Chikkajala / International Airport will have a stop at VIDYA NAGAR cross.

Contact Person : HR


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