Company : Infosys BPO India
Infosys BPO, the business process outsourcing subsidiary of Infosys (NYSE: INFY), is an end-to-end outsourcing services provider. Infosys BPO addresses your business challenges and unlocks business value by applying proven process methodologies with integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements, and process reengineering.
Website : www.infosysbpo.com
Job Role : Systems Engineer
Eligibility : BE/BTech
Experience : 0 – 2 Years
Job Location : Pune
Knowledge Management :
# Document and share own learnings from the project, seek information and leverage knowledge from other projects IN ORDER TO drive higher efficiency effectiveness and preserve organization knowledge.
# All the activities listed above IN ORDER TO enhance the application and maintain the quality as per the requirements,SLAs.
Production Support :
# Respond to the issues assigned, do analysis, suggest / implement work around, communicate to all the stakeholders and close issues as per the agreed timelines IN ORDER TO ensure support availability as per agreed SLAs.
# Participate and prepare KT sessions, document the understanding, take on Shadow Support IN ORDER TO take up or transfer the primary responsibility activities.
# Respond to production issues, arrive at a solution with inputs from stakeholders, test and implement the solution IN ORDER TO enable the application availability as per agreed Service Levels.
# Work on `Go Live` activities as per the Implementation Plan IN ORDER TO enable productionization of application without any issues.
# Perform validation activities (Functional , Integration, System, User experience) based on the plans, identification and validation of defects found (Including UAT), creation and reviewing of artifacts (Test Scripts, Documentation, Automation, Setups ) IN ORDER TO ensure a quality deliverable.
# Develop and review artifacts (Code, Documentation, Unit test scripts ) conduct reviews for self and peers, conduct unit test and document unit test results IN ORDER TO build the application and make it ready for validation /delivery.
# Understand application architecture document and seek inputs from the architecture / design team to understand the overall architecture IN ORDER TO provide deliverables in line with architectural requirements.
# Do Impact Analysis, create Design Specifications as per the high level design, create Unit Test Plans IN ORDER TO develop / validate / maintain the application as per the requirements.
Requirements Gathering :
# Understand the requirements (both functional and non functional) by going through the specifications and with inputs from Business Analysts IN ORDER TO participate efficiently in the Design, Development and Testing phases of the project.
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