Microland hiring Service Executive – Service Desk Fresher Jobs in Bangalore on 8th November 2014

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Company: Microland Limited

About Company:

Microland’s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base

Website: www.microland.com

Job Position : Service Executive – Service Desk

Job Designation : Fresher

Job Category : Service Desk | ITIL

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Qualification – Eligibility Criteria : (Mandatory)
# BE / B.Sc(cs) / BCA 2014 Passed Out

Desired Experience : 0 Years

Key Skills : Service Desk, Helpdesk, ITIL Process

Job Description :

# Good Communication competency be able to express the problem to the stake holders, seek help, Escalate and demand support
# Knowledge of using Service desk tool
# To be able to get work done and persistent follow up till logical closure of issues
# MS office skills and computer operations, terminologies of IT environment
# ITIL Process & quality awareness
# To have keen interest in working/supporting/managing Help desk function
# Understanding users needs and converting them into service activity

Responsibilities :

# Service Desk management role which will involve receiving in bound calls, making out bound calls, managing email box interacting with clients / users through chat services.
# Handling users and key users
# Review and follow up on action items till logical closure
# Managing process documents, monitoring process continuity in a given responsibility, managing data, working on analytics

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria – Please do NOT apply.

Walk-In Date : On 8th November 2014 (Saturday)

Walk-In Time : 10 AM to 12 PM only

Walk-In Venue :

1B, Ecospace Bellandur, Outer Ring Road, Off RMZ Ecospace Internal Rd,
Bangalore – 560103

Contact Person : HR
Contact Number : +91-80-39180000


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