FRESHERS Walk-In @ HCL hiring for Trainees On 7 November 2014 @ NCR

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Job Position : Trainee

Job Category : Infrastructure Services Division (ISD)

Walk-In Location : Delhi, NCR

Job Location : Noida, Uttar Pradesh

CTC : 1.80 LPA

Qualification – Eligibility Criteria : (Mandatory)
# 2013/2014 B.tech/BE/BCA/BSc Physics, IT
# 50% throughout in academics
# No standing arrears
# Willing to relocate anywhere in India/Abroad
# Willing to sign the bond as applicable
# Willing to work in 24*7 environment

Desired Experience : 0 Years

Job Description :
# Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
# Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
# Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
# Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
# Administer and provide User account provisioning & activities
# Assign work orders / incidents to appropriate support teams and follow up until closure.
# Route problems to internal 2nd and 3rd level IT support staff
# Escalate complex problem to appropriate support specialists
# Routine maintenance updates with other IT staff and business units
# Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
# Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
# Identify, evaluate and prioritize customer problems and escalations
# Participate in on-going training and departmental development
# Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria – Please do NOT apply.

Walk-In Date : On 7th November 2014 (Friday)

Walk-In Time : 9 AM to 11 AM only

Walk-In Venue :
Guru Tegh Bahadur Institute of Technology,
G-8 Area, Rajouri Garden, Hari Nagar,
New Delhi

 

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