Company : Tech Mahindra
Tech Mahindra is a leading provider of solutions and services in the Information, Communications & Technology (ICT) industry serving over 500 global customers, including Fortune 500 companies. A USD 2.63 billion company with over 85,000 professionals, its proven global delivery models, distinctive IT skills and decades of domain expertise help clients realize their business aspirations.
Part of the USD 16.7 billion Mahindra Group, one of the top 10 India-based business houses, employing more than 180,000 people across 49 countries.
Website : www.techmahindra.com
Job Role : Technical Support Voice Process
Eligibility : Any Graduate
Experience : 0 – 4 Years
Job Location : Hyderabad
Walk-In Date : 15th November 2014
Walk-In Time : 11:00 AM – 02:00 PM
# Answer calls and assess customer’s technicalsupport needs.
# Provide 1st level technical support for basic
# Operations using documented procedures and available tools.
# Resolve customer issues, or escalate when necessary.
# Follow-up on issues and inform customer about the status.
# Log issues and all customer contacts into the customer database, translate end-user business needs into working solutions and provide technical resolutions.
# Provide system administration or product support.
# Support other team members on difficult calls.
# Participate in process improvement initiatives.
203 A, MLA Colony,
Beside AdAge Office,
Road no.12, Near D Srinivas House,
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