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Fresher BPO Jobs in Ahmedabad @ Vodafone India Service for Associate Jobs

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Company : Vodafone India Service Private Limited

Company Profile:

Vodafone India is a member of the Vodafone Group and commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. The company now has operations across the country with over 150 million customers. Vodafone India has firmly established a strong position within the Vodafone Group too, making it the largest subscriber base globally. This journey is a strong testimony of Vodafone’s success in a highly competitive and price sensitive market.

Website : www.vodafone.in

Job Role : Associate

Eligibility : Any Degree

Experience : Freshers

Job Location : Ahmedabad

Job Description:
# Role purpose is to identify and hire and agent who would be able to cater to Vodafone Ireland consumer customers on chats.The queries on chats would revolve around all the services currently available to Vodafone IE customers.
# The agent will have the following KPI’s that his performance will be gauged on the below:
# NPS.
# Chats per hour.
# Internal Quality score.
# Average handling time.
# Average chat time.
# Productivity & login.
# Schedule & break adherence.
# Leave management.

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