Company : Ericsson
Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges. We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.
Website : www.ericsson.com
Job Role : ICT Engineer
Eligibility : Any Graduate
Experience : 0 – 2 Years
Job Location : Gurgaon
# Handle support of voice services (primarily MD110 and MX-1) /RVI /RA and all Customer Trouble Tickets.
# Change and order handling of existing WAN.
# Support to other NOCs worldwide with certain tools administration.
# The work is performed in shifts, 24 hours a day, seven days a week.
# Responsible for handling of Customer Trouble Tickets with responsibility for time and quality.
# Take responsibility that SLA/KPI objectives are being meet according to defined levels.
# Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders.
# Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions. More complex issues after preliminary recognition send to Back Office engineers. Amount of CTT send to BO should not exceed 20 %.
# Handling of all Customer Trouble Tickets received by Service Desk.
# Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate CTT to Back Office Engineers.
# To solve at least 20% of coming CTTs.
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