IBM India hiring Technical Support Associate Freshers Jobs in Gurgaon on 19th – 21st November 2014

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Company: IBM India Private Limited

About Company:
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.


Job Position : Technical Support Associate

Job Category : IT | Technical Support

Walk-In Location : Gurgaon, Haryana

Work Location(s) : Gurgaon / Noida

Qualification – Eligibility Criteria : (Mandatory)
# Graduate (10+2+3), B.E/B.Tech(Except CS & IT), Post Graduates, Diploma Holders (10+2+3)
# English: Fluent

Total Experience : 0 to 2 Years

Job Description :
# Providing Voice Support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Resolve routine customer problem

Shift Required :
# Candidates applying and selected for the job will be expected to work in night shifts.
# Shifts will be 24×7 in nature and can vary depending on geographies supported

Skills Required :
# Understanding of Operating Systems
# Browser Support – Internet Explorer/Google Chrome etc
# Strong computer knowledge and trooubleshooting skills
# Excellent oral and written communication skills
# Excellent Customer Service Orientation
# Neutral accent

Mandatory Documents to be Carried with the Candidates :
# Updated Resume
# Copy of this Job Posting is Mandatory
# Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Aadhar card) – Original

Note: Candidates without meeting given eligibility criteria – Please do NOT apply.

Walk-In Date(s) : From 19th to 21st November 2014

Interview Timings : 11 AM to 4 PM only

Walk-In Venue:
IBM India Pvt. Ltd,
Unitech Cyber Park Tower B, 9th Floor,
Nearest Metro Station is Huda City Center

# Please call us if any queries at 0124-4817411 (Monday to Friday between 12-5pm), The Help line contact person will be “Vidhika Shiwal”, also email us at rqueries (AT)

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