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Customer Service Specialist Freshers BPO Jobs in Gurgaon @ AON Hewitt

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Company Name: AON Hewitt

Qualification: BA, B.Com, BBA, BHM, B.Sc

Experience: 0 – 3 years

Job Location: Gurgaon

Job Role: Customer Service Specialist

Industry Type: BPO / Call Centre / ITES

Salary: Not Mentioned

Job Description:
# The Customer Service Specialist is responsible for ensuring timely and accurate service delivery.
# The Team Member works with the Team and Managers to identify issues, opportunities for improvement and recommends / implements solutions.
# The Team Member should be able to perform rule based transactions with simple calculations.
# This role may be leveraged across multiple teams

Responsibilities:
# Acquire knowledge from onshore / client (as and when required)
# Prompt response to queries from onshore/client
# Ensures timely and accurate service delivery at defined productivity levels
# Ensure adherence to Client SLAs
# Maintain documentation tracker of SOPs/Operating process exceptions and communicate these exceptions to senior team member on regular basis
# Carry out data entry and rule based entry for processes
# Perform simple process calculations
# Ensure First-time quality
# Identify, share, and support operational improvements
# Execute Issue / Query resolution and ensure proper documentation & follow-up
# Suggest at least one quest idea in the first 6 months and suggest further improvements with increasing domain and process knowledg

Eligibility Criteria:
# Graduates in B.Com, B.A, BSc, BBA,BCA (No Full time MBA/MCA/B Tech/BE/B Ed)
# 0-2.7 years of work experience
# Excellent communication skills
# Should be flexible to work in rotational shifts
# Basic computer knowledge (MS-Office)

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