Fresher BPO Jobs in Hyderabad @ HCL Technologies for Technical Support Jobs

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Company Name: HCL Technologies Ltd

Qualification: Any Graduate, PG

Experience: 0 – 1 years

Job Location: Hyderabad

Job Role: Technical Support

Industry Type: BPO / Call Centre / ITES

Salary: Not Mentioned

Job Description:

# Experience in email support and solving the technical issue by step by step process.
# Provide email based technical support to clients in different geos – 24*7
# Follow the workflow & adhere to SLAs – TFR, TRT, TAT, and FCR
# Maintain high customer satisfaction
# Help with research and troubleshooting of tough ticket
# Product support/Application Support experience.
# Work Location – Hyderabad
# Night Shift Mandatory
# Certifications in java / Microsoft / Networking will be an added advantage

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