Company: IBM India Private Limited
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Job Position : Technical Support Associate
Job Designation : Associate / Senior Associate (Technical)
Job Category : IT | Technical Support
Walk-In Location(s) : Bangalore / Hyderabad
Work Location(s) : Bangalore / Hyderabad
Qualification – Eligibility Criteria : (Mandatory)
# Bachelor’s Degree / Diploma (15 Years + education)
Total Experience : 0 to 4 Years
Job Description :
# Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
# Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.
Skills Required :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc.
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
# Fluency In Communications Skills (both spoken and written)/ soft skills
Shift Required :
# Shifts will be 24×7 in nature and can vary depending on geographies supported
# Bachelor’s Degree
# Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# English: Fluent
Mandatory Documents to be Carried with the Candidates :
# Updated Resume
# Copy of this Job Posting is Mandatory
# Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Aadhar card) – Original
# The Help line contact person will be “Vidhika Shiwa”, Please call us if any queries at 0124-4817411 (Monday to Friday between 12-5pm), also email us at rqueries (AT) in.ibm.com
# WALKIN’S WILL NOT BE HELD ON DECLARED GOVT HOLIDAYS
Walk-In Date(s) : From 25th to 29th November 2014 (Monday to Saturday)
Interview Timings : 11 AM to 3 PM only
Walk-In Venue(s) – BANGALORE & HYDERABAD :
IBM India Pvt. Ltd,
D Block, Embassy Golf Links, Kormangala – Indiranagar Ring Road,
Bangalore – 560071
IBM India Pvt. Ltd
D-1 Block, Manyata Embassy Business Park, Nagawara, Outer Ring Road,
Bangalore – 560045
IBM India Pvt. Ltd
3A, Mindspace, Madhapur, Hitech City,
Hyderabad – 500081
Contact Person : Deepak / Vinay / DorcasRegister Now
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