Company Name: Honeywell
Qualification: Any Graduate, PG
Experience: 0 – 2 year
Job Location: Gurgaon
Job Role: Technical Support Associate
Industry Type: IT- Software
Salary: Not mentioned
Job Description :
# Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
# Meet all the targets laid down as client requirements under all circumstances Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
# Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
# Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
# Seek knowledge sharing sessions with HD/SA for self improvement
# Work closely with immediate supervisor for all performance, learning and development aspects.
# Able to operate PC based programs in a Windows environment.
# Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
# Takes initiative to lead and supports team members in dealing with change.
# Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
# Maximizes productivity levels while providing world class customer service.
# Displays effective problem solving skills.
# Demonstrates effective use of soft skills listening, probing and questioning.
# Effective communication skills and appropriate usage of the English language
# Flexibility to work in shifts
Honeywell Walkin Details:
Interested and eligible candidates walkin at below mentioned address
Walkin Time: 11 AM to 2 PM
5th Floor, Unitech Trade Centre
Walking Distance from Huda City Metro Station,
Opposite Park Plaza Hotel
Gurgaon, Haryana (India).
Contact Person: Amar Chaudhari
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