Company : Hewlett-Packard (HP)
The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States. It provides products, technologies, software,solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.
Website : www8.hp.com
Job Role : IT Support Analyst
Eligibility : Bachelor’s Degree
Experience : 0 – 2 Years
Job Location : Bangalore
# Participates as a member of an Information Technology (IT) technical team by taking phone calls/chats providing tech support to HP employees worldwide.
# Performs basic analysis of functional or service requirements.
# Implements end-user or enterprise infrastructure or services as prepared by more senior engineers.
# Provides end user and routine or basic support of enterprise platforms and services.
# Monitors the environment and resolves issues utilizing available knowledge reference documentation.
# Monitors production schedules and ensures production jobs complete successfully without issues.
# Ensures complete and timely hand-off of incidents to other support teams as appropriate.
# Assists with enterprise-wide system maintenance and change implementation.
# Performs work assigned by others. Accountable for own work.
# Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 0-2 years of related experience.
# May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.
# Good verbal and written communications skills.
# Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications).
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