Fresher BPO Walk-ins in Kolkata/Vizag/Bangalore for Tech Support Process Associate Jobs @ Genpact on 28th – 30th November 2014

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Company Name: Genpact

Qualification: BE, B.Tech

Experience: 0 – 2 years

Job Location: New Delhi, Hyderabad

Job Role: Technical Support Process Associate

Industry Type: BPO / Call Centre / ITES

Salary: 1,75,000 – 2,25,000 P.A

Job Description:
# Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
# Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
# Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
# Document & add new issues/solutions to Knowledge Management Repository.
# Utilize professional techniques to retain & delight customers.
# Use of soft skills – Listen, Empathy, Courtesy etc.
# Provide quality service & resolve concerns efficiently & professionally

Note:
# Please carry all your Educational Documents, Id Proof, Passport Size Photograph, and Experience Letters of all Organization and a copy of your Resume
# Work Location: Delhi / Hyderabad

Genpact Walkin Details:

Walk-in Date: 28th to 30th November 2014

Walk-in Time: 10 AM – 3 PM

Venue:
Kolkata :
Genpact,
Unitech Infospace, C1, 1st floor,
Rajarhat, New Town, Kolkata.

Contact Person : Ananya

Vizag:
Alacrity R S, Behind Andhra Sports Bus stand,
30-15-56, 2nd Floor, Beside HDFC bank Dabagarden,
Vizag

Contact Person : Padma

Bangalore:

Genpact,
Salarpuria Soft Zone, Block – B,
Bellandur Village, Varthur Hobli,
Bangalore.

Contact persons: Shanthi

 

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