Home » Freshers Jobs » Bangalore Off-Campus drive for Technical Support – Voice Process Jobs @ IBM India on 4th December 2014

Bangalore Off-Campus drive for Technical Support – Voice Process Jobs @ IBM India on 4th December 2014

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Company Name: IBM INDIA

Job Position : Technical Support – Voice Process

Job Category : Tech Support | Voice Process

Walk-In Location : Bangalore, Karnataka

Job Location(s) : Bangalore / Hyderabad

Compensation : Best in he Industry

Qualification – Eligibility Criteria : (Mandatory)
# Graduate (10+2+3), BE/B.Tech, Post Graduates, Diploma Holders (10+2+3)
# Batch: 2013/2014 Passed outs (with no backlogs)
# Branch – Any
# No Percentage cut off

Desired Experience : 0 Years

Mandatory Skills :
# Basic Hardware / Networking knowledge / Good communication skills.
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,Token Ring, Ethernet, LAN/WAN
# Excellent customer service orientation
# Neutral accent

Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc
# Skilled in commercially standard software applications and major desktop operating systems
# Awareness of basic networking concepts and technologies
# Questioning skills /probing skills, as relevant to the issue and level of the caller

Job Description :
# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Ability to meet a set of defined account agent productivity measurements

Additional Information :
# Working in night shifts is a mandate
# Candidate should not have any backlogs in order to qualify for the test and interview process

Recruitment Process :
# Initial screening and assessment of communication skills (In Person)
# Voice and Accent assessment (Telephonic or In-Person)
# Technical Interview (Telephonic or In-Person)

Please Carry below documents (mandatory) :
# Updated Resume – Multiple Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
# Education all year mark sheets for the highest degree attained / pursuing
# Education Degree Certificate (if course is completed)
# If currently employed: Offer letter or Latest revision Letter and Last 3 months salary slips
# Valid Indian work permit (if applicable)

Walk-In Date : On 4th December 2014 (Thursday)

Reporting Time : 10:00 AM sharp

Walk-In Venue :
Sri Venkateshwara College of Engineering,
NH-7, Vidya Nagar Cross, OFF – International Airport Road, After Yelahanka – 7 KMS towards Airport,
Bangalore
Landmark: After Yelahanka AIRFORCE STATION, Reach VIDYANAGAR junction, Take a RIGHT turn to reach SVCE campus.
Route: After YELAHANKA Airforce station, reach Hunasamaranahalli bus stop; All buses moving towards Chikkajala / International Airport will have a stop at VIDYA NAGAR cross.

Contact Person : HR

 

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