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BE/BTech/BSc/MCA Freshers Jobs in Pune for Application Support Analyst Jobs @ BNY Mellon

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Company : BNY Mellon

Company Profile:
BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team. It has $24.4 trillion in assets under custody and administration and $1.14 trillion in assets under management, services $12.0 trillion in outstanding debt and processes global payments averaging $1.6 trillion per day.

Website : www.bnymellon.com

Job Role : Application Support Analyst

Eligibility : BE/BTech/BSc/MCA

Experience : 0 – 2 Years

Job Location : Pune

Job Description:
# The IT Support Analyst 1 field Help Desk calls from user base and creates the initial record of the request; resolves all Level One end-user problems over the phone; passes all Level Two and Three requests on to a senior member of the team; and contacts third-party vendors for warranty service repair.
# Identifies, diagnoses, and resolves Level One problems for users of personal computer software PDA s and hardware, network, the Internet and new computer technology. Provides one-on-one end-user problem resolution over the phone for District approved Personal Computer (PC) software.
# Set up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
# Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
# Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
# Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.
# Monitor and support critical network systems to assure uptime.
# Emergency response for UPSelectrical failures. Customer Service Skills and Communication skills, A + Hardware background, Phone support experience, Understanding Network terminology, familiarity with Win XP, Win 7 & Server 2003 & 2008.
# 0-2 years experience required.

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