‘IBM INDIA | UNISYS INDIA’ : Walk-In : Technical Support : On 3-31 December 2014 @ Bangalore

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Job Position : Technical Support

Job Designation : Technical Service Representative

Job Payroll : Selected candidates will directly work on client company payroll.

Job Category : IT | Technical Support | Customer Support | Hardware | Networking

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Qualification – Eligibility Criteria : Any Graduate

Desired Experience : Freshers / Experienced

Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
# Browser Support – Internet Explorer.
# Strong computer skills required.
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
# Excellent oral and written communication skills.
# Excellent customer service orientation.
# Neutral accent.

Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts.
# User level familiarity with at least one e-mail client – Outlook, Notes etc.
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller.

Job Description :
# Providing Voice and E-Mail support to Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery.
# Perform problem cause analysis.
# Resolve routine customer problem.
# Ability to Identify Opportunity and Implement Process Improvements.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.

Additional Information :
# Working in shifts is a mandate.
# Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
# Shifts will 24×7 in nature and can vary depending on geographies supported.

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)
Walk-In Date(s) : From 3rd to 31st December 2014 (Monday to Saturday)

Walk-In Time : 10 AM to 4 PM only

Walk-In Venue :
Be Practical,
No.613/40/1, First Floor,
Dr.Rajkumar Road, Prakashnagar,
Bangalore – 560021
Landmark: TVS Show Room

Contact Person : Ms Jayanthi

Contact Number : +91-9242079119


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