Home » Freshers Jobs » “IBM INDIA” | ‘Technical Support ‘ | 8-13 December 2014 @ Bangalore / Hyderabad / Chennai

“IBM INDIA” | ‘Technical Support ‘ | 8-13 December 2014 @ Bangalore / Hyderabad / Chennai

Job Position : Technical Support Associate

Job Designation : Associate / Senior Associate (Technical)

Job Category : IT | Technical Support

Walk-In Location(s) : Bangalore / Hyderabad / Chennai

Work Location(s) : Bangalore / Hyderabad

Qualification – Eligibility Criteria : (Mandatory)
# Bachelor’s Degree / Diploma (15 Years + education)

Total Experience : 0 to 4 Years

Job Description :

# Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
# Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.

Skills Required :

# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc.
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
# Fluency In Communications Skills (both spoken and written)/ soft skills

Shift Required :

# Shifts will be 24×7 in nature and can vary depending on geographies supported

Required :

# Bachelor’s Degree
# Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# English: Fluent

Mandatory Documents to be Carried with the Candidates :

# Updated Resume
# Copy of this Job Posting is Mandatory
# Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Aadhar card) – Original

Note:

# The Help line contact person will be “Vidhika Shiwa”, Please call us if any queries at 0124-4817411 (Monday to Friday between 12-5pm), also email us at rqueries (AT) in.ibm.com
# WALKIN’S WILL NOT BE HELD ON DECLARED GOVT HOLIDAYS

Walk-In Date(s) : From 8th to 13th December 2014 (Monday to Saturday)

Interview Timings : 11 AM to 3 PM only

Walk-In Venue(s) :

BANGALORE:

IBM India Pvt. Ltd,
D Block, Embassy Golf Links, Kormangala – Indiranagar Ring Road,
Bangalore – 560071

Or

IBM India Pvt. Ltd
D-1 Block, Manyata Embassy Business Park, Nagawara, Outer Ring Road,
Bangalore – 560045

HYDERABAD:

IBM India Pvt. Ltd
3A, Mindspace, Madhapur, Hitech City,
Hyderabad – 500081

CHENNAI:

IBM India Pvt. Ltd,
Prince Info City 2, Rajiv Gandhi Salai, Kandanchavadi,
Chennai – 600096

Contact Person : Deepak / Vinay / Dorcas / Bhupesh

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