“IBM INDIA” | ‘Technical Support’ | on 10 December 2014 @ NCR

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Job Position : Technical Support Associate

Job Designation : Associate / Senior Associate (Technical)

Job Category : IT | Technical Support

Walk-In Location : Gurgaon, Haryana

Work Location(s) : Gurgaon / Noida

Qualification – Eligibility Criteria : (Mandatory)
# Graduate (10+2+3), B.E/B.Tech, Post Graduates, Diploma Holders (10+2+3)

Total Experience : 0 to 2 Years

Job Description :

# Providing Voice Support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Resolve routine customer problem

Skills Required :

# Understanding of Operating Systems
# Browser Support – Internet Explorer/Google Chrome etc
# Strong computer knowledge and troubleshooting skills
# Excellent oral and written communication skills
# Excellent Customer Service Orientation
# Neutral accent

Shift Required :

# Candidates applying and selected for the job will be expected to work in night shifts.
# Shifts will be 24×7 in nature and can vary depending on geographies supported

Eligibility Criteria :

# Graduate (10+2+3), B.E/B.Tech, Post Graduates, Diploma Holders (10+2+3)
# English: Fluent

Mandatory Documents to be Carried with the Candidates :

# Updated Resume
# Copy of this Job Posting is Mandatory
# Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Aadhar card) – Original


# The Help line contact person will be “Vidhika Shiwa”, Please call us if any queries at 0124-4817411 (Monday to Friday between 12-5pm), also email us at rqueries (AT) in.ibm.com

Walk-In Date : On 10th December (Wednesday)

Interview Timings : 11 AM to 4 PM only

Walk-In Venue :

IBM India Pvt. Ltd,
9th Floor Tower B, Unitech Cyber Park, Sector 39,
Nearest Metro Station – Huda City Center

Contact Number : +91-124-4817411

Apply Now


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