Company : RedBus
Website : www.redbus.in
Job Role : Customer Service Executive
Eligibility : Any Graduate
Experience : 0 – 3 Years
Job Location : Bangalore
Walk-In Date : 09 & 10 Dec 2014
Walk-In Time : 11:00 AM – 01:00 PM & 02:00 PM – 04:00 PM
All the founders used to work in Bangalore at the time (sometime in 2005) – all with top IT MNCs – IBM, Texas Instruments and Honeywell. They were friends from BITS Pilani, one of India’s finest engineering colleges. During Diwali that year, one of them wanted to spend the festival in his home town. Since he didn’t know his schedule till the end, taking a bus was the only choice. He ran around town hunting for a ticket, but they were all sold out minutes before he reached the travel agents. Bangalore traffic is notorious and can grip you at the wrong time. That’s exactly what happened that day. That’s when he thought of the possibility of providing consumers the convenience of booking a bus ticket over the internet. The objective was two-fold – to ensure that they don’t have to leave the confines of their comfort to book a ticket, and to help them get a ticket when they need it the most.
This is an individual role responsible for providing assistance to customers calling redBus for various reasons like booking tickets, cancelling tickets or with any other service request. This client facing role is a crucial aspect of the redBus branding, hence needs to maintain utmost professionalism while interacting with customers.
Skills and Specifications:
Excellent communication (oral and written), interpersonal skills.
Self-motivated and flexible to work in shifts ( only morning and evening shifts ).
Should have negotiation skills to deal with different kinds of customers and different situations.
Able to meet deadlines along with working under pressure.
Should be able to work as a team member.
RedBus No. 311/1,
3rd Main, 7th Cross,
Domlur Layout, Opposite To Canara Bank,
Bangalore, Karnataka – 560071.