“Microland walk-in for Analyst – Service Desk”:on’13 Dec 2014′:Bangalore

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Company :Microland

Website : www.microland.co.in

Job Role : Analyst – Service Desk

Eligibility : Any Graduate

Experience : 1 – 5 Years

Job Location : Bangalore

Walk-In Date : 13 Dec 2014

Walk-In Time : 10:00 AM – 01:00 PM

Company Profile:

Microland”s Infrastructure Management Service (Desktop) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

Job Description:

Answering calls and emails of end users in a cordial, professional manner.
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled.
Providing First-Call Resolution to issues faced by end users.
Route/Assign tickets to the appropriate support group, if necessary.
Identify and escalate high-severity, priority issues.
Updating Pending Tickets with timely, precise, accurate updates.
Research/look-up required information from available resources to handle end user issues, requests or queries.
Follow-up with end users, if necessary, for closure of pending tickets.
Follow-up with other support groups, if necessary, for closure of pending tickets.
Following-up with end-users for providing C-SAT feedback.
Submitting KB Articles on a daily/weekly basis.
Uploading the KB Article in Knowledge base.
Adhere to established Service Levels.
Adhere to establishes policies & procedures of the Service Desk and the Client organization.

Venue Details:

MicroLand Limited, 1B,
Ecospace Belandur,
Outer Ring Road,
Bangalore 560 103.


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