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Fresher BPO Off-Campus drive in Bangalore/Hyderabad @ Unisys for Service Desk Engineer Jobs on 13th December 2014

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Company Name: Unisys

Qualification: BE, B.Tech, B.Sc, BCA, MCA

Experience: Fresher

Job Location: Bangalore/ Hyderabad

Job Role: Service Desk Engineer

Industry Type: BPO / Call Centre / ITES

Salary: Not Mentioned

Job Description:
# To act as a single point of contact (SPOC) for all IT Customers.
# To maximize service availability.
# To restore service whenever possible.
# To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
# Maintain Hosted client services for extended application and client access.
# Create Portable user profiles to enable agility.
# Stateless device deployment to ease support and replacement.
# Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
# Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
# Creation of content for Self-Service Portal Solutions and L0 support

Key Responsibilities:
# Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
# Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
# Typically provides technical support for Internal and External customers.
# Escalates complex problems to higher level of expertise within organization.
# Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Core Competencies:
# Communication skills – written and verbal
# Ability to work in a pressurized environment and able to deliver against a tight timescale.
# Act Independently and be self motivated
# Excellent Problem Solving and Customer Service Skills
# Drive for results
# Attention to Detail
# Customer Focus

Selection Process:
# Screening Rounds,
# Aptitude Test,
# Technical, Operations & HR Round

Documents Required:
# Education mark sheets (all semester / year mark sheets) & certificates from 10th standard to highest degree attained. Photocopies should be including both front and back sides of the mark sheet and certificates.
# PAN card, if they don’t have please ask them apply immediately.
# One passport size colour photograph.
# Proof of identity. Any one of the following documents. Passport, Driving Licence, Voter’s ID card or PAN card.
# Address proof current and permanent. Any one of the following documents. Most recent BSNL phone bill, Electricity bill, Water bill, Lease deed, Rent deed, Ration card or Passport.

Unisys Off Campus Details:

Walkin Date: 13th December 2014

Walkin Time: 9 AM – 12:30 PM

Venue:
Hyderabad Walkin Address:
Unisys Global Services – India,
DLF CYBER CITY,
GACHIBOWLI,
HYDERABAD, INDIA.

Bangalore Walkin Address:
Unisys Global Services – India,
Purva Premier, 135/1, Residency Road,
Near Richmond Circle, Opp. Bangalore Club,
Next to Chancery Pavilion, Bangaluru – 560025.

 

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