CAPGEMINI Off-Campus 2015 / 2016 For Service Desk Associates On Apr 2017@ Bangalore / Kolkata / NCR

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Capgemini Bangalore Jobs 2017

Capgemini Bangalore Jobs 2017

Company Name    Capgemini
Company Website
Experience      0-1   years
Salary  INR 1.8 LPA
Qualification BBA, BCA and B.Com
Job Role Service Desk – Associate
Skills Communication Skills
Job Location Bangalore, Kolkata, Noida
Job Type Apply
Last Date to Apply Apr 2017

About Company:

Capgemini is a French multinational management consulting corporation headquartered in Paris, France. It is one of the world’s largest consulting, technology and outsourcing companies with 180,000 employees in over 40 countries. It was founded in 1967 by Serge Kampf in Grenoble, France.
Capgemini’s regional operations are North and South America, Northern Europe and Asia Pacific and Central and Southern Europe. Services are delivered through four disciplines; Consulting, Technology, Outsourcing and Local Professional Services

Description :

Job Details :

  • Industry: ITeS / BPO
  • Profile Offered: Service Desk – Associate
  • Course Specialization: BBA, BCA and B.Com
  • Target Batches: 2015 and 2016
  • Candidates applying must possess 55% and above in 10th, 12th and 55% and above in graduation
  • Interested candidates should not have any gaps in education
  • CTC Offered: INR 1.8 LPA

Job Locations: Bangalore / Noida / Kolkata

Roles and Responsibilities :

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
    probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    Listen attentively to customer needs and concerns; demonstrate empathy

Skills Required :

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment

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