Capgemini Hiring Freshers As Service Desk Analyst On Sep 2017 @ Bangalore

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Company Name    Capgemini
Company Website www.capgemini.com
Experience      0-1   years
Salary Not Mentioned
Qualification Any Graduate
Job Role Service Desk Analyst
Skills Communication Skills
Job Location Bangalore
Job Type Apply
Last Date to Apply ASAP
Reference      FreshersTask.com

Description

  • Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
  • Candidate with knowledge on BMC remedy will be preferred

Roles & Responsibilities:

  • Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution, and reporting of help desk incidents and service requests
  • The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
  • Should also provide accelerated response to the executive users within the customer organization

Eligibility:

  • Must be graduate
  • Strong communication & analytical skills & good team player
  • Good to have ITIL V3 certified
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