CGI Hiring Freshers As System Analyst On Aug 17 @ Bangalore

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Company Name    CGI
Company Website www.cgi.com
Experience      0-1 Months
Salary Not Mentioned
Qualification BE/B Tech
Job Role System Analyst
Skills Communication Skills
Job  Location Bangalore
Job Type Apply
Last Date to Apply ASAP
Reference      FreshersTask.com

About Company :

CGI Information Systems Pvt LtdFounded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services.With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients business strategies to achieve top-to-bottom line results. In India, our centers have 9,500 professionals and span eight offices in four cities, including Mumbai, Bangalore, Chennai and Hyderabad.

Description :

  • Candidate should be BE/B Tech from a recognised university.
  • Should have an aggregate of 60% through out academics.
  • Should respond to requests for technical assistance by following prescribed procedures.
  • Should research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
  • Must have knowledge of log all contacts and document all the activities and results accurately and completely within the incident management tool.
  • Should assign unresolved tickets to the appropriate support team.
  • Must proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
  • Should identify and escalate tickets requiring urgent attention and action.
  • Must stay current with system information, changes and updates.
  • Must adhere to work schedules, attendance and leave policies.
  • Must comply with CGI and Clients IS/IT policies, code of conduct and quality standards.
  • Should have excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
  • Must have knowledge of customer service principles and practices, ITIL and ITSM
  • Should have knowledge of IT applications, systems and networks
  • Must have communication (Oral/Written) skills.
  • Must have diagnostics & Resolution skills
  • Should have problem Solving/Decision Making skills.
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