Yahoo Hiring Freshers As Customer Care Associate On May 2017 @ Bangalore

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Customer Care Associate Freshers Jobs 2017

Company Name    Yahoo
Company Website www.yahoo.com
Experience      0 – 2 years
Salary Not Mentioned
Qualification Any Degree
Job Role Customer Care Associate
Skills Communication Skill
JOB Location Bangalore
Job Type Apply
Last  Date To Apply May 2017
Reference      FreshersTask.com

About Company:

Yahoo is the world’s largest start-up, which means that we move fast and always let our users lead the way. Founded in 1994 by two Stanford PhD candidates, we’ve grown into a company that helps you find what you’re looking for on any Internet-connected device. Our employees are rewarded for curiosity and we celebrate explorers, relying on our passionate and transformative talent to do what’s right for our users.

Description :

  • Provide world-class service to all Yahoo Customers in a customer centric environment
    Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
  • Assisting customers with inquiries while providing consultative support and recommendations
  • Document in detail all interactions with customers
  • Effectively articulate complex information to a variety of technical and non-technical customers
  • Educate customers on products and help customers to be successful
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
  • Successfully performs against department scorecard metrics including Quality Assurance,
    Average Handle Time, and Customer Satisfaction Rating

Eligibility :

  • Bachelor’s Degree in any discipline required with minimum of 3.5 GPA / 65% marks.
  • 0-6 months of success customer service or internet experience
  • Must have flexibility to work Monday thru Sunday in shifts.
  • World-class customer service focus and interpersonal skills with superior verbal and written communication skills
  • Proven ability to communicate complex technical problems in “customer friendly” language
  • Consistent record of outstanding quality assurance scores
  • Exceptional interpersonal skills and commitment to customer satisfaction
  • Proven ability to work in a high paced, nimble, and fluid work environment
  • Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problems
  • A working understanding of e-commerce principles and support elements
    Solid decision making skills
  • Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners
  • Proven ability to work independently in a fast-paced environment
  • Well organized with the ability to multi-task and prioritize workload
Apply Now

 


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