Dimension Data Hiring Freshers As Level 1 Engineer On Aug 2017 @ Bangalore

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Company Name    Dimension Data
Company Website www.dimensiondata.com
Experience      0-1   years
Salary Not Mentioned
Qualification B.E/B.Tech/M.E/M.Tech
Job Role Level 1 Engineer
Skills Communication Skills
Job Location Bangalore
Job Type Apply
Last Date to Apply Aug 2017
Reference      FreshersTask.com

Description:

  • The L1 – engineering team must be staffed 24x7x365 in 3 daily shifts What we expect you to do – Communicate status of service tickets in writing (through Service Now) and on the phone to clients and relevant stakeholders
  • Receive inbound phone calls from the GSC (or client as required)
  • Receive inbound incident and service request tickets from the GSC (or client as required) via ServiceNow (ITSM)
  • Resolve client service requests using Cloud Control (where applicable)
  • Resolve client incidents leveraging troubleshooting skills and standard operating procedures (SOP)
  • Classify and dispatch incoming calls and tickets ServiceNow (ITSM) according to Service
  • Level Agreements (SLAs) to escalation resources
  • Escalate unremediated or unacknowledged incidents through appropriate escalation queues to ensure that client impact is minimal

Eligibility :

  • Candidates should possess B.E/B.Tech/M.E/M.Tech from any recognized university
  • Client focussed.
  • Diligent and detail oriented
  • Solid team player.
  • Strong written and oral English communication skills
  • An inquisitive mind and a can‐do spirit.
  • Analytical approach to Problem Solving
  • Ability to work at a fast pace.
Apply Now

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