E-Commerce Product Organization Hiring for CSR / Sr.CSR On July 15th @ Bangalore

Job Score0


Job Summary: 

  • The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness.
  • We’re looking for brilliant, English speaking/reading/writing customer service professionals to join our brand new office in Bangalore. If you’re quick on your point of contact to handle and resolve customer complaints.
  • Resolve customer issues in a timely and consistent manner
    Manage time and productivity to meet daily individual and team ticket targets
  • Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
    Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
  • Research information and troubleshoot problems using available resources

Skills and Qualification:

  • Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
  • Skilled and eloquent in writing.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Experience in e-commerce or back office environment will be an added advantage
  • Comfort in a computer based role for up to 8 hours a day
  • Ability to work in any shift based on business needs.
  • Minimum Experience: Fresher / 0 – 3 Years Experience
  • Graduation Mandatory.

Walk-In Info :

E-Commerce Product Organization Hiring for CSR / Sr.CSR

Walk-In Drive on July 15th – Saturday

Walk-In Timing8.30 AM to 1.30 PM

Title: Customer Support Representative & Sr.Customer Service Representative

Process: Non-Voice (Email & Chat)

Experience: 0 – 2 years

Communication: Excellent Verbal and Written Communication is mandatory

Work Timings: Night shift -predominantly

Transportation: Cab Provided

Dress Code: Casuals

Work Envy: Flexible and Friendly

Work Location: Bangalore

Education: Any UG / PG should be completed

Contact Person: Prakash – Talent Acquisition Team

Venue:

Gopalan Global Axis – 3rd Floor, G-Block, Road 9, KIADB Export Promotion Whitefield, Opp Satya Sai Hospital, Bengaluru 560066 ”

Note : Please carry your original ID proof (PAN card, Driving License or Aadhar Card) along with your original educational & employment documents

All you have to do is just walk-in on July 15th  between 8.30 AM to 1.30 PM


GET THE JOBS UPDATES IN YOUR INBOX