HP Off Campus Drive For Freshers As Technical Solutions Rep On Jun 2017 @ Bangalore

Job Score+1

HP Off Campus Jobs 2017

Company Name    HP
Company Website www.hp.com
Experience      0-1   years
Salary Not Mentioned
Qualification B.E/B.Tech/Any Degree  2017 Batch
Job Role Technical Solutions Rep
Skills Communication Skills
Job Location Bangalore
Job Type Apply
Last Date to Apply ASAP
Reference      FreshersTask.com

Description :

  • Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
  • Begin to proactively assist customers to avoid or reduce problem occurrence.
  • Work is often reviewed by Supervisor or Team Lead.

Eligibility :

  • High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
  • Articulate in excellent written and verbal communication skills.
  • Experience in customer facing role either remote or face to face.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Demonstrated problem solving skills.
  • Accuracy in data entry.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, e- support, e-chat, or similar.
  • Familiarity with computer technology.
  • Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
Apply Now

GET THE JOBS UPDATES IN YOUR INBOX