IBM Offcampus Drive 2017 For Freshers As Technical Support Associate On Jan 2017 @ Bangalore

Job Score+8

IBM Offcampus Jobs 2017

Company Name    IBM
Company Website  www.ibm.com
Experience      0 – 1 years
Salary Not Mentioned
Qualification B.E/B.Tech/Any Degree
Job Role Technical Support Associate
Skills Communication Skill
Job Location Bangalore,Hyderabad
Venue Location Bangalore
Job Type  Apply
Last Date to Apply ASAP
Reference      FreshersTask.com

About Company:

The International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middle ware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.The company originated in 1911 as the Computing-Tabulating-Recording Company (CTR) through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.

Description :

  • Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Ability to meet a set of defined account agent productivity measurements

Eligibility :

  • Any Graduates (10+2+3) Post Graduates, Diploma Holders (10+2+3)
  • 2017 Pass outs (with no backlogs)
  • No Percentage cut off

Mandatory Skills

  • Strong computer skills
  • Excellent customer service orientation
  • Neutral accent

Recruitment Process:

  • Initial screening and assessment of communication skills (In Person)
  • Voice & Accent assessment (Telephonic or In-Person)
  • Technical Interview (Telephonic or In-Person)

Additional Information:

  • Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening, night and graveyard shifts. Project works 24×7 in various shifts and can vary depending on geographies supported
  • Candidate should not have any backlogs in order to qualify for interview and selection process
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