IBM-Pool Campus for 2016 Batch For Freshers On 20 Mar 2017 @ Hyderabad

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IBM-Pool Campus Jobs 2017

IBM Pool Campus Jobs 2017

IBM Off Campus Drive-Coimbatore on 20 March 2017:

Eligibility Criteria

  • Any Graduates (10+2+3) Post Graduates, Diploma Holders (10+2+3)
  • 2016 Pass outs (with no backlogs)
  • No Percentage cut off

Mandatory Skills

  • Strong computer skills
  • Excellent customer service orientation
  • Neutral accent

Job Description

  • Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem
  • Ability to Identify Opportunity & Implement Process Improvements
  • Ability to meet a set of defined account agent productivity measurements

Recruitment Process:

  • Initial screening and assessment of communication skills (In Person)
  • Voice & Accent assessment (Telephonic or In-Person)
  • Technical Interview (Telephonic or In-Person)

Location of joining – Only Hyderabad

Additional Information:

  • Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening, night and graveyard shifts.
  • Project works 24×7 in various shifts and can vary depending on geographies supported
  • Candidate should not have any backlogs in order to qualify for interview and selection process

Venue Details:

KPR Institute of Engineering and Technology,
Coimbatore

Apply Now

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