Trigent Walk-In Drive For Freshers As L1 Support Engineer On 13-18 Mar 2017 @ Bangalore
|Company Name||Trigent Software|
|Experience||0 – 1 years|
|Salary||Rs 2.2 LPA|
|Job Role||L1 Support Engineer|
|Walkin Date||13-18 Mar 2017|
Trigent Software Ltd Trigent is an early pioneer in IT outsourcing and the offshore software development business. For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent. Trigent is a CMM Level 4 software development company having their development center in Bangalore and head office situated in Boston (USA). They are also Microsoft Gold certified partner.
- Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
- Should have an aggregate of 60% through out academics.
- Should have good computer skills.
- Should have excellent communication skills.
- Must have predominantly Voice Interaction support and also through email, chat & remote support.
- Should have decent knowledge related to Operating System, Hardware, Networking, etc.
- Must have incident management and usage of ITSM skills
- Must have good problem solving and analytical skills
- Should have excellent customer service skills
- Should have ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required.
- Should be able to assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
- Must perform incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Trigent Software Ltd.
#49, 2nd Floor, East wing, Khanija Bhavan,
Race Course Road, Bangalore