Mphasis Hiring Freshers As Trainee Customer Support Officer On Jan 2017 @ Pune

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Mphasis Freshers Jobs 2017

Company Name    Mphasis
Company Website
Experience      0 – 1 years
Salary Not Mentioned
Qualification  Any Degree
Job Role Trainee Customer Support Officer-Voice
Skills Communication Skill
JOB Location Pune
Job Type  Apply
Last  Date to Apply Jan 2017

About Company:

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Description :

  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Doing remote desktop troubleshooting.
  • Escalating complex incidents / requests to upstream technical groups.
  • Operating the computer, OS and Knowledge base navigation.

Eligibility :

  • Candidates should possess Any Degree from recognized university
  • Must possess good product knowledge to identify opportunities to increase product density.
  • Should have excellent communication skills ( both written and verba)
  • Shift timings: UK shifts
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